Big Bunny Premium Upholstered Bed in Suede

Shipping Policy

We offer refund / exchange within first 7 days from the date of your purchase in case of different product as compare to the website, damage, defective or any quality issue. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange. (i) the purchased item should be unused and in the same condition as you received it. (ii) the item must have original packaging  (Only applicable on Decor Items). (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged (Only applicable on Decor Items). You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies. All the returns and replacements will be shipped and delivered within 7-10 business days. REFUND POLICY This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made in 24 hours of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 48 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by Oak Inside, it will take 48 Hours for the initiation and 7-10 working days for the refund to be credited to you as per RBI guidelines.

Shipping

The orders for the user are shipped through registered domestic / international movers & packers. Orders are shipped and delivered within 10-15 Days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority.  Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.

We offer all kind of customization like Color, Fabric, Size & Storages.

Color Customization - Select any color from the catalogue and share the color code with customer service offer Chat, Call or Email with the Order ID and our team will update the customization with you. Also, you may mention the color code while placing an order under Special Instructions For Seller on cart page.

Fabric - We have various type of fabrics and most famous catagory like Suede, Leatherette or Bouncle / Brooklyn catalogue is available to select and it can be customization on any upholstered product available on our website.

Size - We customize the size of bed, sofa, console etc. You may select the product and discuss with customer care for customization.

Storage - Simply purchase the ADD ON available on the bed page with the bed and it's done. 

Fabric Selection Catalogue - SUEDE, NON SHADED SUEDE & LEATHERETTE